What’s on this page
• Shipping & Packaging
• Refunds & Returns
• Personalised Orders
• USA Shipping
• Privacy Policy
• Terms & Conditions
• Frequently Asked Questions
Shipping & Packaging Policy
Customers pay for postage at checkout. All UK orders are sent using Royal Mail Tracked 24, which provides tracking and fast delivery once dispatched.
I also offer shipping to the USA, and postage is automatically calculated at checkout based on your order's weight and size.
I take great care to ensure your order is packaged securely and arrives safely. Here’s how your items are prepared and shipped.
How Your Order Is Packaged
Every order is carefully wrapped in tissue paper that matches the theme of the occasion you’ve chosen. I aim to keep my packaging as eco‑friendly as possible, using as little plastic as possible. When cellophane bags are required, I use recycled cellophane to reduce environmental impact while still protecting your items.
Secure & Protective Packaging
Once your items are wrapped in themed tissue paper, they are placed in a high‑quality box for added protection. This is then sealed inside a strong postal bag to ensure it arrives safely. For items that need to remain flat, such as my handmade crackers, I use sturdy hard‑backed A4 envelopes to keep them secure during transit. I take great care with every parcel to ensure your order arrives in perfect condition.
Trackable Shipping for Peace of Mind
All UK orders are sent using Royal Mail Tracked 24, which provides tracking and a faster delivery service once your handmade order has been dispatched.
International postage is calculated at checkout based on your order’s weight and size.
Please remember that processing time and delivery time are separate. As each item is handmade or personalised, your order will be created first and then dispatched using the delivery option shown at checkout.
Refunds & Returns Policy
Effective date: 11th April 2026
At PezzyWezziesPrezzies, I want you to be delighted with your order. As many of my products are handmade and personalised, this policy explains when refunds, returns, replacements, or exchanges may be offered.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, incorrect, or not as described, please contact me as soon as possible with your order number and clear photographs where available.
Once the issue is confirmed, I will offer an appropriate remedy. This may include:
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a replacement
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a repair
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a partial refund
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or a full refund
Non‑Personalised Items
If you purchase a non‑personalised item, you have the right to cancel your order within 14 days of receiving it, even if it is not faulty.
To do this, you must clearly notify me within the 14‑day period. You then have a further 14 days to return the item.
Returned items must be in a condition consistent with reasonable handling.
For eligible cancellations of non‑personalised items:
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The item price will be refunded
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The basic original delivery cost will also be refunded
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Refunds will be issued within 14 days of receiving the returned item (or proof of posting)
Personalised & Made‑to‑Order Items
This applies to change-of-mind returns only and does not affect your rights if your item arrives faulty, damaged, incorrect, or not as described.
Return Postage
For returns of non‑faulty, non‑personalised items, the customer is responsible for return postage costs.
For faulty, damaged, or incorrect items, please contact me first so I can resolve the issue appropriately.
Personalisation Details
Please check all personalisation details carefully before placing your order, including:
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names
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dates
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wording
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spellings
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colour choices
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any other custom details
Your item will be created exactly as specified at checkout. Refunds cannot usually be given where the mistake is due to incorrect information supplied by the customer.
Cancellations Before Dispatch
If you need to request a cancellation, please contact me as soon as possible.
For personalised or made‑to‑order items, cancellations may not be possible once work has begun or materials have been prepared specifically for your order.
How to Request a Refund or Return
Please contact me at:
Email: PezzyWezziesPrezzies@hotmail.co.uk Or via Wix messaging
Include:
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your name
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order number
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details of the issue
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photographs (if the item is damaged or faulty)
International Shipping (USA)
Orders to the USA are shipped from the UK with full tracking, and postage is calculated at checkout. All parcels go through U.S. customs, which may apply import duties, tariffs, or processing fees when your order arrives. These charges are the customer’s responsibility. Delivery usually takes 7–21 working days, but delays can occur due to customs checks. Handmade and personalised items may require extra time before dispatch.
Your Statutory Rights
Nothing in this Refund Policy affects your statutory rights.
Privacy Policy for PezzyWezziesPrezzies
Effective date: 11th April 2026
I, Penelope Baxter, am the owner of PezzyWezziesPrezzies. This Privacy Policy explains how I collect, use, and protect your personal information when you place an order, contact me, or use my website.
Personal Information I Collect
I collect the information I need to process your order, such as your name, email address, postal address, payment details (handled securely by Wix), the product you’re ordering, any personalisation details you provide, and any messages you send through Wix or email. Wix also shares order information with me so I can fulfil your purchase and offer customer support.
Why I Collect Your Information
I use your information to create and deliver your order, reply to enquiries, keep proper business records, and meet legal or tax requirements. I only collect the details that are genuinely needed to run my small handmade business safely, responsibly, and with good customer care.
Information Sharing
I only share your information when it’s necessary to complete your order — for example, with Wix’s secure payment providers or delivery companies so your parcel can reach you. I never sell your information, and I only share the minimum details needed for each step.
How Long Do I Keep Your Information
I keep order information for as long as needed to manage customer service, fulfil legal or tax obligations, and keep accurate business records. I do not keep personal information for longer than necessary.
Terms & Conditions
These Terms & Conditions explain how I create, process, and deliver your handmade items, as well as what you can expect when placing an order with PezzyWezziesPrezzies. I keep everything clear, fair, and easy to understand so you always know exactly how your order will be handled.
Ordering & Personalisation
All items are handmade to order and personalised exactly as the details you provide at checkout. Please check all names, dates, spellings, and wording carefully before placing your order, as I create your item based on this information. Once work has begun, personalised orders cannot usually be changed or cancelled.
Product Colours & Handmade Variations
Please note that colours may appear slightly different depending on your screen settings, lighting, and device. As every item is handmade, small variations may occur, but I always aim to create your order as closely as possible to the product shown and the details you provide.
Processing & Delivery
Processing times vary by item, as each piece is handmade with care. Estimated delivery times are shown at checkout, but delays may occur during busy periods or due to postal or customs issues. All orders are sent with tracking so you can follow your parcel once it has been dispatched.
Returns, Refunds & Cancellations
Personalised and made‑to‑order items cannot be returned or refunded unless they arrive faulty, damaged, or not as described. Non‑personalised items may be returned within 14 days of delivery, in line with UK consumer law. If you need help with a return, refund, or cancellation, please contact me as soon as possible so I can assist.
Frequently Asked Questions
Here are some of the questions I’m most often asked about my handmade products, processing times, and ordering. I hope these help. If you ever need anything else, just send me a message, and I’ll be happy to help.
Ordering & Processing
1. How long will my order take?
All items are handmade, so processing times vary. Estimated times are shown at checkout, and I always work as quickly and carefully as possible.
2. Do you send tracking?
Yes — all orders are sent with tracking so you can follow your parcel once it’s on its way.
Personalisation & Changes
3. Can I change my personalisation after ordering?
If I haven’t started your item yet, I’ll do my best to help. Once work has begun, changes may not be possible.
4. Do you ship to the USA?
Yes — I ship from the UK to the USA with full tracking. Customs fees may apply on arrival; they are the customer’s responsibility.
Problems & Resolutions
5. What if my item arrives damaged or incorrect?
Please contact me as soon as possible with photos. I’ll put it right with a replacement, repair, or refund depending on the issue.
6. Can I return a personalised item?
Personalised and made‑to‑order items can’t be returned unless they arrive faulty or not as described, as they’re created especially for you.
Every item at PezzyWezziesPrezzies is handmade with care, using high-quality materials chosen for their durability and finish. Because each piece is created individually, slight variations are completely normal and part of the charm of handmade work.